Communication Skills for Internal Auditors

Communication Skills for Internal Auditor

Class format: Lecture, small and/or large group discussions, case studies, practical exercises, facilitator presentations, self-assessments, in-class writing, and feedback from the facilitator

Pelatihan untuk Anda:

  • Auditor Internal atau Satuan Pengendalian Internal yang ingin memiliki pengetahuan yang lengkap mengenai teknik audit modern dan bagaimana pengelolaan departemen audit internal.
  • Staf profesional lain yang ingin memiliki pengetahuan mendasar tentang teknik dan prosedur serta pengelolaan departemen audit

 

Pelatihan ini bertujuan untuk:

  • Maximize your audit team performance by understanding human behavior and focusing on the needs of the individual and the team.
  • Improve your ability to communicate with the audit team and your customers.
  • Strengthen your techniques for managing the performance of the audit team.

 

Pokok-Pokok Pembahasan:

  1. RELATIONSHIP MANAGEMENT:
    —    Building productive relationships with others,
    —    Techniques for influencing others,
    —    Conflict management conceps
    —    Techniques for building rapport with different personalities,
    —    The various styles of conflict management and their applications in the work place
  2. COMMUNICATION TECHNIQUES:

—    Effectif Listening Skills

—    The concepts and important of communication.
—    Preferred communication channels methods, and styles;
—    Verbalizing expectations in a clear manner,
—    Breaking down barriers to create effective communications

3. DECISION MAKING, DELEGATION, AND PROBLEM SOLVING:
—    Decision making elements,
—    Making decisions with confidence,
—    Delegation principles, Proven
—    problem-solving approaches,
—    Common pitfalls in effective decision making

  1. —    Effectif Listening Skills

—    The concepts and important of communication.
—    Preferred communication channels methods, and styles;
—    Verbalizing expectations in a clear manner,
—    Breaking down barriers to create effective communications

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